We had a real gully washer up there this past Friday. The roads are still passable, but we’re going to have to pay again to have them fixed up–probably next weekend.
Down here I’ve been dealing with a doctor bill our health insurance plan hasn’t paid yet, plus I’ve been wrestling with some computer problems. The biggest one was the recurrence of one of the ones I talked about two weeks ago. It turns out it was a bug in the Mac operating system (OS X Lion 10.7.5, if anyone is interested). I spent a couple of hours on the internet Friday evening reading about how other people were dealing with the problem. It turns out I had plenty of company and they had told Apple about it. Then in the last of a long list of comments on one of the articles a fellow announced that Apple had indeed fixed it last Sunday, October 7th. The fellow gave us the link and I downloaded the update and things are working fine again.
The question that comes to mind is why when this was a known bug didn’t Apple tech support tell me about it two weeks ago? Was it incompetence, a coverup? One does wonder. Anyway they had sent me a link to a survey about my experience with tech support and I had saved it for an occasion like this. (It had been clear to me my troubles weren’t over.) I described my experience in detail and ended with, “Shame on Apple!” I don’t know if anyone will read my comment, but at least I played my part well. It seems to me we, users and Apple alike, want Mac operating systems and hardware to be reliable. Apple has had a reputation for quality, so I hope this experience was just a fluke. But I am a lot less trusting than I was a couple of weeks ago.
What about you? Have you had to spend time dealing with imperfections lately?