What?? Thursday evening when we opened our mail there was a bill for a medical test I had in June, 2009 — four years ago! Their office was closed for the day so I left a message on their answering machine. If they thought we owed them money why didn’t they tell us about it earlier, before our insurance company closed the case? I could have left it at that and just waited for a response, but I took the time to go through my papers and figure out why the insurance company made the decision it did. I phoned the medical office again and left that information.
The next day a woman at the office apologized and said their records show I had a zero balance at the end of 2009. She had no idea how why the computer printed out the bill. Anyway, problem solved. I do wonder if anyone pays a bill like that without questioning it.
It reminds me of another case several years ago. Again I received a bill for services done years before. When I phoned, the woman checked and said forget about it — I didn’t owe anything. I asked her why the bill, and she said the former person doing the billing had made a complete muddle of it. The people taking over decided the easiest way to handle it was to send out bills to everyone and deal with them one at a time. I assume when people simply paid, whether they needed to or not, it made things a lot easier for the billing department.
Even that didn’t bother me as much as another case. I knew I owed money after the insurance had paid its part, and I phoned the office for a bill several times. No luck. Then months later I finally received the bill, with a warning that if I didn’t pay within 30 days they were going to send it to the collection agency!
Have you had any “interesting” experiences with billing departments?