Not One, Not Two, But Ten Gazillion

This afternoon we received a third request for a refund — still naming us as the provider — for that crazy health insurance bill. I spent another 20 minutes on the phone about it. The Customer Service representative was very friendly and very helpful. Every time I phone the representative of the day has to go through all the notes to figure out what had happened, but this one said someone seems to be actively working on it. We’ll see how it turns out.

As far as I can tell our mailing a response to the second request — with a complete explanation of what had happened — didn’t work, and all the attempts by the Customer Service representatives didn’t work, but my attempt using their website did. According to the latest notes the finance department is now working on it so we don’t have to reply to the new request. It pays to have more than one thing to try.

After I hung up I told Andy I deserved ten gazillion yay, Jeans for being so cheerful about the whole thing. He agrees.

In fact, it was easy to be cheerful because

1. At this stage the whole thing is funny,
2. The representative was friendly and competent, and
3. Customer Service is open in the evening, so I didn’t have to wait until the next day to pursue the matter.

Yay, all of us! Except maybe the person who created the mess by mailing us a check and the finance department that is taking forever to clean up its records.

October 11, 2014