Remember that health insurance issue — they mistakenly sent us a check, which we signed over to the provider — that both their email service and Customer Service Center say has been settled? We received another letter about it:
Thank you for the recent inquiry concerning this account. We are responding to your note that you endorsed the check over to your paid your provider of service. Please submit the provider statement showing this payment was applied to the date of service in question, or remit the amount in full so that this matter will be resolved.
Please make checks payable to [insurance company name] and return in the enclosed postage-paid envelope. If you have already refunded the amount due, please accept this letter as our thank you.
I would have just written that, as we told them before, we don’t have that information, please contact Customer Service at [phone number]. But Andy wants to get it settled, so I’m cheerfully handing the problem off to him.
The adventure continues. I will let you know how it goes.
December 18, 2014
https://www.youtube.com/watch?v=n6OABwAay3A
Yep. It goes on and on. 🙂
LOL
and these people are paid minions in what field? Do they have qualifications, they must do they can type letters!
The bad thing is we can’t talk to them. They say if we have any questions call the Customer Service number. Andy’s writing a long letter describing what we’ve been going through, and pointing out it was their company’s mistake but we’re having to spend a lot of time on it. Anyway, I’m focusing mainly on letting the whole thing go. I’ve spent way too much time on it already.
unbelievable.
for once i’m speechless.
Don’t forget to laugh. In the cosmic scheme of things it’s not important. It is good for a lot of posts. 😀
Their customer service sounds a lot like Uber’s. Uber, we know, blatantly says they do it to make more money. I wonder how far up in the insurance company hierarchy one has to go to meet the folks who are similarly open about their cust svc policy. I had clients in similar “service” fields who told me stories about the conflict they faced daily between what they knew was good service and what they had to do to keep their jobs. No wonder they were in therapy… Good luck, Andy! May you meet one of my ex-clients who will be secretly on your side.
Andy was happy this morning because someone at Customer Service told him what the hold up was. At first he thought her solution would solve the problem. But the solution was for Customer Service to send a new check to the provider. Then in about three weeks Andy is supposed to call the provider and have them send a check to us so we can send the money to the billing department. Why am I skeptical that this will solve the problem?