The Wall Street Journal is very expensive, but Andy reads the print version every day so we renewed for two more years. There was a bit of a price break for renewing for two years instead of one.
We thought that was the end of it, except they messed up our new renewal date — they had November 8 instead of December 27 — so I had to talk to them about that. That settled it, right?
Hmm, not quite. Thursday we received a letter saying we needed to pay another $70.
Thank you for your renewal. Your business is greatly appreciated.
Your address is located in an area where carrier delivery service is not available, therefore your issues are delivered via postal mail. With postal mail, there are slightly higher costs associated with this delivery method for which we need to collect additional postage for your subscription.
The total amount due is above. Please return payment by check or credit card n the envelope provided.
Say what?? Needless to say I phoned them today to ask what was going on. They knew that we were receiving it via postal mail because we had so many problems with the carrier that they had asked us to switch. They said at the time there would be no additional charge.
I went online to see if they said anything about extra charges for having it mailed, but there was nothing. Then I looked up the receipt for our renewal and it included a $65.30 surcharge, so I had some questions for the representative I talked to when I phoned. She ended up saying disregard the letter, we had already paid for postal delivery. She also said there is carrier delivery in our area.
I took her name and recorded the date just in case the matter comes up again. Why do I not trust them?
Have you ever had any adventures like this?
December 14, 2019
“no” to that type of adventure. But trying to get a free journal to be “not delivered, rather read on-line” has become so problematic, that I’ve left them to mail it out.
And in your case, looks like the mailing v computer system information is all tangled up as well…
there was something else recently, I had heard another food store delivered groceries and would like to uptake that. Well, apparently “they haven’t quite got it set up in my area…” but if “I would like it delivered to a Meadowbank address…?” err Meadowbank is way out in the East…
Kaitlin had that problem with the Wall Street Journal — she wanted to switch from print to digital, as I recall, but they had all sorts of problems with that. The fellows who did the computer coding didn’t allow for that? Who knows.
I definitely try NOT to have any adventures like that! but inevitably these days it happens. in this age of ‘communication’ it’s amazing how things get confused or messed up or just plain WRONG!!! lol.
and yes. always cover yourself. dates and specifics are important. XO
good luck!
Thanks. We got in that habit years ago, it’s basic self-protection.
I get the digital daily press and the Sunday home delivery press. It’s gotten so expensive but I believe in supporting local newspapers but I don’t know how long I’ll keep it. And this doesn’t answer or relate to your question. LOL
We spend about $70 for a local paper, which comes Wednesday, Friday, and Saturday and seldom has much news. The Wall Street Journal doesn’t look so bad in comparison! Print papers are having problems.
I get most of my local information from a free online paper. It now also sends a print version on Thursdays. I’m guessing they’re supported by advertising.
I have had adventures like that, but can’t think of a single one right now. Except this with the hail damage to our house that happened in May and the company we got to do it…I would not hire them to build a doghouse…they would have to order nails and wait 6 months to get them.
Ouch! Looking for a good contractor is always scary. Did they finally get it done?
Good idea getting the reps name and keeping a record of the date. I hate when things like this happen
Documenting incidents like this is important, for peace of mind if nothing else.