Claude (AI) and Snoopy.
Wednesday was the 24th, the day the Century Link technician was supposed to come out. Instead around noon I checked to see if they had a time estimate and found out they had canceled the appointment.
So I went to their website, asked the chat fellow why it happened, and why they didn’t bother to tell me. He apologized for not letting me know, but he said they had checked the line for the past 11 days and it was giving me better service than I was paying for. It wasn’t their line, maybe a new modem might help.
ChatGPT had mentioned the modem might be a problem so I did buy a new one, and it arrived the next afternoon (Thursday). I give them credit for that.
When it came I scanned the QR code they gave me, and the site said sorry, it wasn’t available right now. The webpage they suggested wasn’t helpful, so I asked Claude what to do. It was a big help, so after I went through some hoops, the modem was set up.
The only problem then was the modem is a lot bigger than my old one, which meant I had to understand the rats’ nest of cables and cords to figure out how to plug it in the new spot. So I thought of Snoopy the detective,
and I stuck with it until I figured out where all the cords where going and what they were doing. It took a long time — I didn’t get to bed until 3 yesterday morning. But I ended up simplifying the system, and it felt good.
So now we see if everything works more smoothly or if I have to contact Century Link again. Fingers crossed!
Life is one adventure after another.
June 27, 2026
…we have had internet problems lately too!
Good luck!
After a couple of decades with horrible Frontier, our only option, I was able to get AT&T wireless a year ago. I’m very pleased with it. No modem, either! Hoping yours is working for you.
Thank you!
I am so pleased to have a computer smart person living with me. I never have to do anything. But, my mail is coming in really slow lately and even Dave doesn’t know why since his is fine.
Sometimes problems are complicated. 🙁
Good grief!!! Well, I had thought that modems were only used to connect the old dial-up kind of phone to computer connection? We have a router. You have the brain of an engineer.
I had to look it up — I had it backwards. Apparently the modem is what connects you to the internet, and it has to be compatible with your provider’s system. The router lets you connect more than one device to the modem. In fact, the modem and router are combined in one device for us. Our internet comes through our phone line, and we need a filter for our phones.
Ha! Just yesterday I was sitting on the floor amidst a similar rats’ nest, praying I could find the reason I’d no audio. I’ve enjoyed a better experience in a dental chair!
Yes!
Oh I sure hope that solved your problem. That’s crazy that they cancelled your appointment and didn’t bother to let you know.
I was surprised. Things seem to be better now, so fingers crossed,
Way to go! I doubt I could have taken care of an issue like that. So glad it is working for you.
Thanks. 🙂
They canceled and didn’t even bother to tell you. Jean you are so smart – I don’t think I could do that.
Thanks. 🙂