An Automated System That Worked

I ordered something May 20… from Amazon because they said it would be here Saturday, May 23. That was not to be… on that day Amazon said it had been delivered to my mailbox, but it wasn’t there.

Usually in a case like that they want you to wait 48 hours to make sure it doesn’t show up. In my case it was four days instead of two because of Memorial Day weekend, and by then it was fairly clear no one had given it back to the post office for redelivery.

But the neat thing was instead of asking Amazon to phone me, I tried their automated chat.

It worked quickly and flawlessly. I contacted them Wednesday evening and the package was here Sunday.

It was a good use for automation, especially because I knew I could talk to a real person if it didn’t work. Score one for Amazon.

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13 Responses to An Automated System That Worked

  1. Ann Thompson says:

    I have always had good luck with Amazon and their customer service. Some had had bad experiences. I’m glad yours turned out well

  2. tammy j says:

    I’m glad it turned out alright for you. especially with all that’s going on right now.

    • Jean says:

      It wasn’t a big deal…nowadays we just have to be patient. The main thing was their automated chat worked out so well, and they make it easy to talk to a person if you prefer. It’s a good approach.

  3. Madsnapper says:

    I am afraid to Echo what Ann said about always having great customer service with Amazon because just as sure as I say that the next time I will not! I always use chat when it’s available because I despise trying to get to a phone when you click on chat it’s almost always instant and most of the time that works very well. Glad it worked well for you and that whatever you ordered got there. We now have an order that’s been out there for three weeks but it did say that it would come sometime before June 8th so we’re waiting till the 8th to make sure it’s not totally lost Bob says it’s probably coming from China

    • Jean says:

      Things are so messed up right now that we have to be patient, but at least we know that Amazon has our backs if it never arrives. It was nice being spoiled with two-day shipping, but nothing lasts forever.

  4. Rose says:

    I have not had anything much to complain about with Amazon…a couple things with sellers but they have made it right. And one thing I did not even need corrected…I had ordered tailor’s chalk, and couple pieces were broken…but I still had enough to last me a lifetime. But I told them they might want to watch how they pack it, but that I did not need a replacement, but the seller still sent more.

  5. Rose says:

    Oh, two things…I like to use chat when available because there is not misunderstanding what is typed nor do I have to repeat myself!

    As to who Lorelei is…she is our one and only granddaughter. She is 11 yrs old…the sunshine of our lives.

    • Jean says:

      Thanks for the information about your granddaughter. I’m happy for you. 🙂

      I usually use chat because I can do other things while I’m waiting for a response. This time it went so much faster.

  6. the freight with Amazon has always put me off – but I do like browsing about at times…

    everything here is taking much longer, since we went down some Levels. Which actually I can’t understand because courier/online shopping was on all through the levels…

    still waiting for 2nd lot of bedding, but it’s not dreadfully life threatening as it’s mainly the summer bedding…

    • Jean says:

      Do the sites you shop from have good reviews and customer service? We like getting a feeling for what we’re ordering by reading customer reviews (assuming they are honest) and like the fact that if the product is shoddy we can return it within 30 days for free. Also we get 5% back if we use their credit card. That means we always look there first even if we do some comparison shopping.

    • occasionally you will be emailed a survey – but returning goods I’ve not tried via online entity.

      Although, Ngaire my friend (gallery) said she finally cancelled her order for a large roll of bubble wrap – it was needed when she couldn’t shop – and they refunded her money. Then she went to some place else and got it at the store.

      There are tracking apps – and I’ve been looking at my other order…according today, it’s at an “Auckland depot of PBT” – maybe it will come soooooooooon. Most of my other items have come via Courier Post which is linked to post office courier services.

      A lot of online companies have suddenly found themselves in a pickle, I was talking to the guy at the art store yesterday and he had worked a bit at the “web store” and they basically started getting overwhelmed. I had seen that note on their website, so I decided against ordering anything online.

      The last food box – came in an unmarked van, the guy looked completely out of kilter. I don’t think he had packed the van, as he couldn’t locate where my order was and he casually said “it’s in here somewhere” the boxes all looked the same. I gather lots of the regular courier companies have employed casuals to deal with certain things…

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